Managing your hiring team’s notifications is key to making sure the right people stay in the loop, without flooding their inboxes. One simple setting, the "Send Notifications" checkbox, determines whether a user gets updates about job activity, applicant responses, and other important messages.
If someone on your team says they’re missing updates or their dashboard looks a little... bare, this setting is a good place to start. Let's walk through how to find it and what it does.
How to Get There:
To find where to manage this setting, follow these quick steps:
From your Main Menu, click on Account Details.
Select Manage Users.
Find the user whose notifications you'd like to adjust and click the Edit (pencil) icon next to their name and then scroll down to see the Receive Notifications section
What Does the “Send Notifications” Checkbox Actually Do?
Great question! That little checkbox is more powerful than it looks. Here's what it controls:
When checked, the user will receive notifications for activities related to jobs they’re assigned to.
These notifications include things like:
Applicant responses to emails
Updates or changes made to job postings
Other important applicant communication
This setting is key for keeping hiring managers in the loop without overwhelming them with every ping the system can send.
Why Isn’t My User Seeing the Message Notification Box?
This checkbox is also directly tied to the Message notification box on the user’s main dashboard:
If unchecked, the user will:
Not receive any account notifications, and
Not see the Message notification box on their dashboard.
So if someone says, “I’m not getting any candidate emails!” this setting might be the culprit.
Why Would It Be Unchecked?
Sometimes, the box might become unchecked even if you know you (or your colleague) enabled it before. Here’s why:
If the user’s email server reports bounced emails, our system may automatically disable notifications for that user.
It’s a protective feature to avoid continued failed delivery attempts.
Heads-up: If this setting becomes unchecked unexpectedly, ask your IT team to look into whether the user’s email server is rejecting messages from the ATS. Whitelisting the ATS domain is a good preventive step.Final Tip
Sometimes this box will appear unchecked if we get reports from the users email server that the email is bouncing. Even if you KNOW you've checked this box in the past, please double-check its status if you're not getting expected notifications. If you note it's unchecked, you might also want to check if your email server has started automatically rejecting emails from the ATS.Still have questions or not seeing what you expect? Reach out to our support team—we’re always here to help!